Dostava
No Returns or Exchanges
Each original painting and fine art print is carefully prepared or produced specifically for each order. For this reason, all sales are final, and we do not offer refunds or exchanges unless the item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at backodejana@gmail.com and include:
- Your order number
- Photos of the damaged artwork or print
- Photos of the shipping packaging
We will carefully review your request and, if approved, provide a replacement or an appropriate solution at no additional cost.
Free Worldwide Shipping
Complimentary worldwide DHL shipping and export documentation are included with every original painting priced over €2,000.
Original paintings below €2,000 are also shipped worldwide via DHL, with shipping costs calculated during checkout.
All original paintings are shipped rolled in a professional art shipping tube to ensure maximum protection during international transport. The artwork can be professionally stretched by your local framer upon arrival.
DHL Tracking
As soon as your order has been shipped, you will receive a DHL tracking number via the email address or other contact information provided during checkout, allowing you to follow your shipment until delivery.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once the carrier has confirmed delivery. If your shipment is marked as delivered but cannot be located, please first contact your local DHL office or check with neighbors or your building management.
Chargebacks and Disputes
If you experience any issue with your order, please contact us before initiating a chargeback or dispute with your payment provider. We are committed to resolving any legitimate concerns quickly and professionally.
By completing your purchase, you acknowledge and agree to this Refund & Shipping Policy.
For any questions, please contact:
Email: backodejana@gmail.com